We deliver for free to the mainland UK when you spend £30.00 or more.

For orders under £30.00 a delivery charge of £3.99 will be added at checkout.

Orders placed on a weekday are normally dispatched within 24 hrs via standard UK delivery which takes 2 -3 business days. Please note orders placed on a weekend will not be dispatched until the Monday.

Deliveries to our harder to reach pet friends like in the Scottish Highlands / Islands take a bit longer so please allow up to 7 days for delivery.

Sadly we are unable to deliver to Northern Island or the Isle of Man.

Maxizoo Ireland and some other local stockists are available.

Please get in touch at info@imaginelles.co.uk and we can help you find your local stockist.

Unfortunately we don't deliver outside of the UK.

We have a number distributors in the EU, USA and rest of the world so feel free to get in touch with us at info@imaginelles.co.uk to find a local stockist internationally.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, unopened and in its original packaging.

To start a return, you can contact us at info@imaginelles.co.uk.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@imaginelles.co.uk.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on treats that have been opened or on sale items.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@imaginelles.co.uk.